MINENHLE SAKHOWAKHE DLOMO

Business Administration Graduate & Customer Service Professional

Johannesburg, ZA.

About

Highly motivated Bachelor of Business Administration graduate with 2+ years of hands-on experience in high-volume customer service and operational roles. Proven ability to deliver exceptional service, manage financial transactions accurately, and maintain operational efficiency in fast-paced environments. Eager to leverage a strong academic foundation in business management, human resources, and marketing, coupled with practical problem-solving and teamwork skills, to drive positive impact and contribute to organizational success in an entry-level business or administrative position.

Work

Caltex

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Petrol Attendant

Johannesburg, Gauteng, South Africa

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Summary

Managed daily operations at a high-volume fuel station, delivering exceptional customer service and ensuring efficient, accurate processing of transactions and product deliveries.

Highlights

Delivered exceptional customer service to hundreds of daily patrons, consistently ensuring satisfaction through prompt and accurate vehicle fueling and fluid checks.

Accurately processed an average of 100+ daily financial transactions, including cash and card payments, maintaining meticulous records and ensuring daily reconciliation.

Maintained operational readiness and safety compliance by meticulously checking and replenishing vehicle fluids, monitoring fuel levels, and adhering to strict safety protocols for fuel deliveries.

Contributed to a positive customer environment by ensuring cleanliness and organization of petrol pumps, driveways, shop, and facilities.

Facilitated seamless customer experience by effectively answering inquiries and providing essential information on products and services.

Collaborated effectively within a team of 20+ colleagues to manage peak operational periods and uphold service standards.

Education

Rosebank College - Independent Institute of Education

Johannesburg, Gauteng, South Africa
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Bachelor Business Administration

Courses

Business Management

Human Resource Management

Marketing

Matholammyama Secondary School

Johannesburg, Gauteng, South Africa
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Grade 12 General Studies

Courses

IsiZulu Home Language

English First Additional Language

Life Orientation

Accounting

Business Studies

Economics

Languages

IsiZulu

English

Skills

Communication

Excellent communication skills, People handling, Interpersonal communication.

Customer Service

Customer satisfaction, Inquiry resolution, Client relations.

Microsoft Office Suite

Word, PowerPoint, Presentation, Outlook, Google Suite, Excel.

Operational Management

Work under pressure, Minimal supervision, Adaptability, Problem solving, Time management, Organizing, Planning, Accuracy, Efficiency.

Team Collaboration

Teamwork, Cross-functional collaboration, Large team environments (20+ people).

Business Acumen

Business Management, Accounting, Business Studies, Economics.

Human Resources

Labour Acts, HR Management.

Marketing

Marketing principles, Brand promotion.

Project Management

Project planning, Execution, Monitoring.

Supply Chain Management

Logistics, Inventory management.

Information Systems

Management Information Systems, Research practice, Information management.

Governance & Ethics

Corporate Governance, Digital Citizenship, Batho Pele Principle.

Cash Handling

Payment processing, Transaction management, Cash reconciliation.

Inventory Management

Stock checks, Replenishment, Fuel levels, Vehicle fluids.

Safety Compliance

Safety rules, Regulatory adherence, Hazard reporting.

References

Mr. Wisani Khosa

Manager, Caltex, Contact: 078 795 0160

Mr. David Malisela

Manager, Caltex, Contact: 082 513 3398

Mr. Siyabonga Derrick Dlamini

Supervisor, Mintys Crown (Caltex), Contact: 0751374966